Privacy Policy
Last Updated: January 15, 2026
At elthoraviaq, we take your privacy seriously. This document explains how we collect, use, store, and protect your personal information when you use our comparative company analysis services. We operate under Australian privacy laws and maintain transparent practices about data handling.
Information We Collect
We gather different types of information depending on how you interact with our platform. Some data comes directly from you, while other information is collected automatically as you use our services.
Information You Provide
When you create an account or contact us, you share details like your name, email address, phone number, and company information. If you're using our premium features, we also collect billing details and payment information through secure processors.
- Name and contact information (email, phone number)
- Company details and business registration information
- Payment and billing information for subscriptions
- Communications you send to our support team
- Preferences and settings you configure in your account
Automatically Collected Data
Our systems collect technical information about your visits. This includes your IP address, browser type, device information, and how you navigate through our site. We use cookies and similar technologies to remember your preferences and improve your experience.
- IP address and geographic location data
- Browser type, operating system, and device information
- Pages visited, time spent, and navigation patterns
- Referral sources and search terms used to find us
- Cookie data and local storage information
How We Use Your Information
Your data helps us provide better financial analysis services and improve our platform. We're not in the business of selling your information—we use it to serve you better and keep our services running smoothly.
| Purpose | Description |
|---|---|
| Service Delivery | Processing your requests, generating company comparisons, and providing access to financial data and analysis tools |
| Account Management | Creating and maintaining your account, managing subscriptions, and processing payments securely |
| Communication | Sending service updates, responding to inquiries, and sharing relevant financial insights you've requested |
| Platform Improvement | Analyzing usage patterns to enhance features, fix bugs, and develop new analysis tools |
| Security | Protecting against fraud, unauthorized access, and ensuring compliance with legal requirements |
Marketing Communications: We only send promotional emails if you've opted in. You can unsubscribe at any time through the link in every email we send. We respect your inbox and don't share your email with third parties for their marketing purposes.
Your Privacy Rights
Australian privacy law gives you significant control over your personal information. Here's what you can do and how to exercise these rights with us.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days of your request.
Correct Information
Update or fix any incorrect or outdated information in your account. Most details can be changed directly in your account settings.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements. Some data may need to be kept for regulatory compliance.
Restrict Processing
Ask us to limit how we use your information in certain circumstances, though this may affect the services we can provide.
Data Portability
Receive your data in a machine-readable format to transfer to another service provider if you choose to leave.
Object to Processing
Opt out of specific uses of your information, particularly for direct marketing or when based on legitimate interests.
To exercise any of these rights, email us at support@elthoraviaq.com with your request. We'll verify your identity and respond within the timeframes required by Australian privacy legislation.
Data Sharing and Third Parties
We're selective about who gets access to your information. Here's the complete picture of when and why we might share your data.
Service Providers
We work with trusted companies that help us run our platform—payment processors, hosting providers, email services, and analytics tools. These providers only access the data they need to perform their specific functions and are contractually bound to protect your information.
Business Transfers
If elthoraviaq is acquired or merges with another company, your information may be transferred as part of that transaction. We'd notify you before any such transfer and explain how the new entity will handle your data.
Legal Requirements
Sometimes we're legally required to disclose information—for court orders, regulatory compliance, or protecting our rights and safety. We'll always notify you when legally permitted to do so.
No Data Selling: We don't sell your personal information to data brokers, advertisers, or other third parties. Your trust matters more to us than quick revenue from data sales.
Security Measures
Protecting your information is something we invest in continuously. Our security approach includes multiple layers of protection, though no system can be 100% secure.
- Encryption of data in transit using TLS 1.3 protocols
- Encrypted storage of sensitive information in secure databases
- Regular security audits and penetration testing
- Access controls limiting staff access to necessary data only
- Multi-factor authentication options for account access
- Continuous monitoring for suspicious activity and potential breaches
If we detect a data breach affecting your information, we'll notify you within 72 hours as required by Australian law. The notification will explain what happened, what data was involved, and what steps we're taking to address it.
Data Retention
We don't keep your information indefinitely. Different types of data have different retention periods based on our operational needs and legal obligations.
Active Accounts
While your account is active, we retain your information to provide ongoing services. You can delete data through your account settings at any time.
Closed Accounts
After you close your account, we retain certain information for six months to handle any outstanding issues. After that, most personal data is permanently deleted, though we may keep anonymized usage statistics.
Legal Retention
Some data must be kept longer for tax, accounting, or regulatory purposes. Financial records and transaction data may be retained for seven years as required by Australian financial regulations.
Cookies and Tracking
Our website uses cookies to remember your preferences and understand how you use our services. You can control cookies through your browser settings, though disabling some may affect functionality.
Essential Cookies
These are necessary for the site to work properly—handling logins, security, and basic navigation. You can't disable these without breaking core functionality.
Functional Cookies
These remember your preferences like language settings and display options. They make your experience more convenient but aren't strictly necessary.
Analytics Cookies
We use these to understand how people use our site—which features are popular, where people get stuck, and how we can improve. This data is aggregated and doesn't identify you personally.
International Data Transfers
Your information is primarily stored on servers located in Australia. However, some of our service providers operate globally, which may involve transferring data to other countries.
When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses and compliance with Australian privacy principles. We only work with providers in countries with adequate data protection standards or who agree to specific protections.
Children's Privacy
Our services are designed for business professionals and aren't intended for children under 16. We don't knowingly collect information from children. If you believe we've inadvertently collected data from a child, contact us immediately so we can delete it.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and display a notice on our website for at least 30 days.
The "Last Updated" date at the top shows when the current version took effect. We encourage you to review this policy periodically, especially before sharing sensitive information.
Complaints and Disputes
If you have concerns about how we handle your information, please contact us first. We'll investigate and respond within 30 days.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the independent regulator overseeing privacy compliance in Australia.
- OAIC Website: oaic.gov.au
- Phone: 1300 363 992
- Mail: GPO Box 5218, Sydney NSW 2001
Privacy Questions?
If you have questions about this privacy policy or how we handle your information, we're here to help.
Email: support@elthoraviaq.com Phone: +61437773390 Mail: Hub Ctr Bellbowrie St, Port Macquarie NSW 2444, Australia